Employee Work Performance: A Study of Banks’ Contract Workers in Sokoto, Nigeria

Usman Ibrahim Dabai, Novel Lyndon, Nur Hafizah Binti Yusoff, Mibtadin, Rita Rahmawati


The study assessed the places of casual workers within the Nigerian diligence with a particular focus on banks in Sokoto, Nigeria. The consumptive nature of utmost artificial banks in Sokoto reflects on the operating conditions of utmost casual workers in these banks as payment is not commensurable to the work done. The study shows that some of the functions performed by the casual workers of Nigerian banks include quick client service, amenability to work, client care services, opening of accounts, marketing, and timely task completion. Other duties include furnishing prompt client service, being prepared to work, and finishing assignments on schedule. The study employed a qualitative analysis style; sixty actors (casual workers and bank directors) were designated for the interview sessions. The study any set up that the foundation on which artificial banks operate are supported contract staffing depicting high commitment and fidelity to service toward achieving the points and objects of profitable banks in Sokoto, thus, the study concludes that despite the outstanding performance of casual workers in achieving their organizational pretensions, they’re largely exploited. The recrimination of the study is that employment should be grounded on fair stipends, safety at work, and protection for casual workers. In short, work should encompass fairness, equivalency, and freedom of association. In addition, payment of the benefit accumulated by the casual workers should be linked directly between casual workers and their associations.


Keywords: contract, employees, worker performance.


DOI: https://doi.org/10.55463/hkjss.issn.1021-3619.62.5

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