Legal Frameworks and Public Service Quality: The Rule of Law in Governance

Md Rubel Mia, Jill L. Tao

Abstract

The importance of the rule of law is being increasingly emphasized in debates on public administration and governance because it is acknowledged to be essential to the effectiveness of society. This study explores the impact of legal frameworks on the accessibility and quality of public services by examining the relationship between the rule of law and service delivery. The main research question investigates how much the rule of law affects the accessibility and quality of public services. On the other hand, theoretical frameworks such as public administration and bureaucracy theory provide analytical lenses for understanding the relationship within governance structures. The novelty of this study lies in its comprehensive evaluation of how strong rule-of-law institutions directly influence public service outcomes, for example, efficiency, transparency, and citizen satisfaction. The findings emphasize a positive correlation between robust legal institutions and improved public service quality. However, the study also identifies challenges, particularly in developing countries’ contexts, where bureaucratic obstacles and resource limitations complicate the relationship between legal frameworks and service effectiveness. Ultimately, the study offers new insights into governance strategies by emphasizing the crucial role that legal principles play in shaping public service delivery and enhancing the overall effectiveness of governance.

 

Keywords: Rule of Law, Public Services, Governance, Democratic Process, Bureaucracy

 

DOI: https://doi.org/10.55463/hkjss.issn.1021-3619.63.41


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